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Travel
Yatra
Yatra favicon

Yatra

by Yatra Online Limited

Free🇮🇳55%travelGurugram, Haryana
Visit WebsiteGoogle Play

About This App

Yatra was founded in August 2006 by Dhruv Shringi, Manish Amin and Sabina Chopra, and is headquartered in Gurugram, Haryana. It grew into one of India's leading online travel agencies (a MakeMyTrip / Cleartrip / Booking.com-style OTA), aggregating flights, hotels, trains, buses, cabs and holiday packages onto a single booking platform. The consumer app has crossed 10 million downloads and Yatra is an IRCTC-authorized partner for train bookings. Ownership and financials are unusually layered for an 'Indian' brand. The India-listed operating entity is Yatra Online Limited (NSE: YATRA, BSE: 543992), which completed its domestic IPO in September 2023. Above it sits Yatra Online, Inc. (NASDAQ: YTRA), which listed on NASDAQ in 2016 via a SPAC merger — making Yatra only the second Indian e-commerce company to list there. The company is Indian-founded, Indian-managed and Gurugram-headquartered, but the ultimate holding company is incorporated overseas and much of the stock sits with public and institutional investors. For FY24 (year ended March 2024) Yatra reported revenue of about ₹422 crore (~USD 50.9 million), up ~11% year-on-year, and remained roughly at breakeven with a small net loss. Yatra's real strength today is B2B, not the consumer app. It is India's largest managed corporate travel services provider, serving 1,300+ large corporates and roughly 58,000 SME clients with an addressable employee base of over 9 million. This corporate travel and MICE (meetings, incentives, conferences, events) arm — further expanded by the September 2024 acquisition of Globe Travels / Globe All India Services — is the company's main growth engine, offering self-booking tools, expense integration and dedicated account management that consumers never see. The revenue model is classic OTA economics: commissions and markups from airlines, hotels and bus operators, convenience and service fees on bookings, cancellation charges, advertising, and margin on packaged holidays and corporate contracts. Yatra also runs an 'eCash' loyalty wallet that recycles refunds and promos back into future bookings. Yatra is best for price-sensitive domestic flyers hunting deals and coupons, and especially for companies that want a single managed travel desk. Its honest weaknesses are on the consumer side: customer support and refund handling draw heavy criticism, the app can be buggy at the payment step, and pricing is muddied by convenience fees and eCash that some users find hard to redeem as real money. Travelers who value fast, reliable post-booking support often prefer the airline direct or a rival OTA.

App Details

Company
Yatra Online Limited
Location
Gurugram, Haryana
Category
travel
Pricing
Free
🇮🇳
55%Mixed Ownership

Yatra Online Limited

Honest Review

3.5/5 on Google Play Store (~313K reviews, Yatra - Flights, Hotels, Bus) · Last verified 2026-07-13

What works well

  • +Single platform for flights, hotels, trains (IRCTC-authorized), buses, cabs and holiday packages
  • +Frequently competitive domestic airfares with aggressive coupons, bank offers and cashback
  • +India's largest managed corporate travel provider — mature B2B tools for 1,300+ corporates and ~58,000 SMEs
  • +Long-established, publicly listed company (NASDAQ 2016, NSE/BSE 2023) with nearly two decades of operating history
  • +10M+ app downloads with a clean, easy-to-use booking interface
  • +eCash wallet and loyalty program reward repeat bookers

What needs improvement

  • -Customer support is widely criticized as slow, unresponsive or unreachable, especially for post-booking issues
  • -Refunds are often delayed, partial, or pushed into eCash rather than returned to the original payment method
  • -Convenience fees and add-ons make the final price higher than the headline fare
  • -Payment/booking step can fail — money debited without a confirmed ticket in some cases
  • -Consumer experience lags its B2B strength; the app is increasingly a secondary focus

Common user complaints

  • !Money got debited but no booking confirmation or PNR appeared, and the amount was hard to trace back
  • !Refund after a cancelled/rescheduled flight took repeated follow-ups and was only partially returned
  • !Refund amount was credited as Yatra eCash instead of real money, which users found difficult to actually use
  • !Customer care numbers do not connect and emails to support go unanswered for days
  • !Final price at checkout was higher than advertised due to hidden convenience fees, and promo codes failed to apply

Learn Yatra on YouTube

Hand-picked videos to help you get started — tutorials, demos, and reviews.

Tutorial

yatra flight booking || yatra flight ticket booking || Yatra app se flight ticket kaise book kare

Tutorial

Yatra app se online hotel mai room book kaise kare!! how to room booking online on yatra app!!

Tutorial

Yatra app train ticket booking | Yatra app se train ticket book kaise kare

Tutorial

How to book IRCTC train tickets on Yatra | Book Train Ticket with Yatra App | ट्रेन टिकट बुकिंग

Indian Alternative To

Yatra is a powerful Indian alternative to these international apps:

Is Yatra an alternative to MakeMyTrip?

Yes, Yatra by Yatra Online Limited is an Indian alternative to MakeMyTrip. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to MakeMyTrip →

Is Yatra an alternative to Expedia?

Yes, Yatra by Yatra Online Limited is an Indian alternative to Expedia. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Expedia →

Is Yatra an alternative to Booking.com?

Yes, Yatra by Yatra Online Limited is an Indian alternative to Booking.com. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Booking.com →

Is Yatra an alternative to Cleartrip?

Yes, Yatra by Yatra Online Limited is an Indian alternative to Cleartrip. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Cleartrip →

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