by Reliance Industries
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JioMart is Reliance Industries' ambitious online shopping platform, launched in 2020 and headquartered in Mumbai. Backed by Reliance Retail — India's largest retail company — JioMart combines Reliance's massive offline retail infrastructure with Jio's 400 million+ telecom subscriber base. The platform has crossed 100 million app downloads on Google Play and is tightly integrated with the Jio ecosystem. JioMart started as a grocery delivery service leveraging Reliance's network of local kirana stores, but has expanded into electronics, fashion, home & kitchen, furniture, beauty, and jewelry. Key features include absolutely free delivery on all categories (no minimum order), a low-price guarantee with competitive pricing year-round, super-fast grocery delivery in select locations, and a scheduled delivery option for wider product selection. Products are verified and authentic with pan-India delivery coverage. Pricing is JioMart's primary weapon — Reliance's direct sourcing from manufacturers and its own FMCG brands (like Independence) mean consistently lower prices than Amazon and Flipkart. The platform offers frequent deals, combo offers, and JioMart Smart Savings. No membership fee is required, unlike Amazon Prime. Integration with JioPay and Jio's telecom plans creates a sticky ecosystem. JioMart is best suited for budget-conscious shoppers, especially Jio subscribers who benefit from exclusive deals and seamless payments. Grocery delivery is strongest in metro cities where quick delivery is available. Users in some areas report inconsistent delivery times and customer service quality. The non-grocery catalog (fashion, electronics) is growing but still smaller than Amazon or Flipkart's selection.
Jio Platforms Limited
4/5 on Google Play Store, India (2,495,082 ratings, verified 2026-08-21) · Last verified 2026-08-21
The two app stores disagree, and by a wide margin. On the Google Play Store in India, JioMart holds 4.0 stars from about 2.49 million ratings. On Apple's App Store it sits at roughly 4.57 from around 207,000 ratings. Both figures are genuine — the Android user base is more than ten times larger and skews toward the quick-commerce delivery experience that draws most complaints. If you are judging the app, the Android rating is the better guide simply because it reflects far more users.
Often, but not reliably. The advertised quick-delivery window is 10 to 30 minutes in serviceable areas, and complaints about orders arriving one to two hours late are among the most common themes in recent reviews across Play, Trustpilot and PissedConsumer. Delivery performance varies heavily by pincode and by how close you are to a Reliance Retail dark store or Smart Point. Treat the quoted window as a best case rather than a commitment, particularly during peak evening hours.
Slower than most competitors, based on user reports. Reviewers on Trustpilot and PissedConsumer repeatedly describe waiting 10 to 12 days or more for refunds on cancelled or undelivered orders, and delayed refunds are the single most cited reason for angry reviews. Refunds to a Jio wallet or store credit tend to be faster than refunds to a bank account or card. If a refund passes two weeks, escalate in-app rather than waiting.
Yes, while the order still shows as placed or processing — cancellation is available in the order details screen and there is no cancellation charge. Once the order moves to shipped or out-for-delivery, self-cancellation closes and you have to refuse the delivery or raise a return instead. Quick-commerce orders move through these states within minutes, so the practical cancellation window on a 10-minute delivery is very short.
The app is free to download and use, and unlike some grocery competitors JioMart does not require a paid membership tier to place orders or unlock delivery slots. Charges you may see at checkout are ordinary delivery fees, handling fees on small baskets, and any surge applied during peak hours. There is no equivalent of a mandatory subscription to shop.
Hand-picked videos to help you get started — tutorials, demos, and reviews.
Jiomart Kaise Use Kare - How To Use Jiomart App
How to shopping in JioMart - Complete order guide
jiomart se order kaise kare | jiomart app se shopping kaise karen | jiomart order kaise karen
HOW TO USE JIOMART APP | JIOMART |
JioMart is a powerful Indian alternative to these international apps:
Yes, JioMart by Reliance Industries is an Indian alternative to Amazon. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Amazon →
Yes, JioMart by Reliance Industries is an Indian alternative to Flipkart. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Flipkart →
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