by SaaS Labs
Helpwise: Easy-to-use & affordable customer service platform
Helpwise is a shared inbox and customer service platform built by SaaS Labs, founded by Gaurav Sharma in New Delhi, India. Launched on Product Hunt in December 2019, the product grew out of an internal tool the team built for their own support needs while running JustCall (a cloud phone product). Today Helpwise serves thousands of SMB teams managing customer conversations across email, live chat, WhatsApp, SMS, Facebook, Instagram, and phone โ all from a single unified inbox. The core value proposition is simplicity. Unlike Zendesk or Freshdesk, which can overwhelm small teams with complex ticket workflows, Helpwise keeps things inbox-first โ assign emails to team members, add internal notes, use canned responses, and set up automation rules without a steep learning curve. AI-powered features include auto-prioritization, smart suggestions, and CSAT surveys on higher plans. The platform also includes a help center (knowledge base) builder and embedded contact forms. Pricing starts at $15/user/month (Standard) for small teams with 3 shared inboxes and basic channels. The Premium plan at $29/user/month adds WhatsApp, SMS, calling, and 25 automation rules. The Advanced plan at $49/user/month unlocks SLA rules, SSO, and unlimited automations. Annual billing gives a 20% discount. Compared to Zendesk ($55โ$115/agent/month), Helpwise is significantly cheaper for teams under 20 people. Helpwise is best suited for small-to-medium support teams (2โ20 agents) who need multi-channel inbox management without enterprise complexity. Larger teams may outgrow the 30-inbox cap on the top plan, and the mobile app still needs polish. But for Indian SMBs looking for an affordable, easy-to-use Help Scout alternative with WhatsApp integration built in, Helpwise is a strong contender.
Information updated 7 months ago
SaaS Labs Inc (Helpwise)
4.6/5 on G2 (200+ reviews) ยท Last verified 2026-04-25
Hand-picked videos to help you get started โ tutorials, demos, and reviews.
Helpwise - Shared Inbox and Email Collaboration Tool for Businesses
Shared Inbox: Improving Your Business and Helping You Stay Connected
An Inside Look: How Helpwise uses Helpwise and how to structure shared inboxes
Helpwise - Shared Inbox for Emails, SMS, Social Media and Website Chats
Helpwise is a powerful Indian alternative to these international apps:
Yes, Helpwise by SaaS Labs is an Indian alternative to Zendesk. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Zendesk โ
Yes, Helpwise by SaaS Labs is an Indian alternative to Freshdesk. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Freshdesk โ
Yes, Helpwise by SaaS Labs is an Indian alternative to Help Scout. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Help Scout โ
Zoho Corporation
Zoho Desk is a Chennai-built omnichannel help desk covering email, live chat, social, phone, and web forms in one inbox. SLA tracking, Blueprint visual workflow automation, multi-brand portals, and Zia AI for sentiment analysis, auto-tagging, and an answer bot. Native Zoho CRM context inside tickets. Free for 3 agents; Standard $20/agent/month, Professional $35, Enterprise $50 โ under half the price of Zendesk Professional ($115).
Chatwoot Inc.
Chatwoot is an Indian-founded open-source customer engagement platform with 22,000+ GitHub stars โ unified inbox for live chat, email, WhatsApp, Instagram, Facebook, and Telegram. Built-in Captain AI agent, automated workflows, internal notes, and CSAT surveys. Self-host free under MIT License or cloud plans from $19/agent/month. Privacy-first Intercom and Zendesk alternative.
Freshworks Inc
Freshworks is a customer engagement software suite founded in Chennai in 2010 by Girish Mathrubootham. Spans 10+ products โ Freshdesk (support), Freshsales (CRM), Freshservice (ITSM), Freshmarketer, Freshteam โ with the Freddy AI assistant powering ticket routing and suggested replies. Free tiers available; paid plans from ~$15/agent/month. NASDAQ-listed with $838M FY25 revenue and 3,800 of 4,500 employees in India. Best for SMBs avoiding Salesforce complexity.
Ola Krutrim
Krutrim Contact Center is an AI-powered customer support platform by Ola Krutrim, India's first AI unicorn from Bengaluru. Multilingual chatbots across 22 Indian languages including Hindi, Tamil, Telugu, Kannada, and Marathi with native dialect understanding, automatic knowledge base updates, sentiment recognition, NLP analytics, and multi-channel interaction management. Built on India's sovereign AI cloud. Custom enterprise pricing. Zendesk and Genesys alternative.
CleverTap
CleverTap is an all-in-one customer engagement and retention platform from Mumbai, founded in 2013. It unifies real-time analytics, AI-powered segmentation, journey orchestration, and omnichannel messaging (push, in-app, email, SMS, WhatsApp) in a single dashboard. Processes 100B+ events monthly for HDFC Bank, Swiggy, PhonePe, and Groww. Best for mobile-first product and growth teams. Gartner Magic Quadrant Leader for Personalization Engines.
Darwinbox
Darwinbox is a Hyderabad-built enterprise HRMS founded in 2015, serving 2 million+ employees at 700+ enterprises including Mahindra, Tata AIA, Adani, and Sembcorp. Covers the full hire-to-retire lifecycle โ recruitment, onboarding, payroll, attendance, performance, learning, and HR analytics โ in 45+ languages with a mobile-first design and no-code workflow configuration. Best for mid-market and enterprise companies in India, SE Asia, and the Middle East.
