Freshworks
by Freshworks Inc
About This App
Customer engagement software suite including Freshdesk, Freshsales, Freshservice, and Freshmarketer for 50K+ businesses
App Details
Freshworks Inc
Honest Review
4.4/5 on G2 · Last verified 2026-03-13
What works well
- +Founded by Indian entrepreneur Girish Mathrubootham in Chennai
- +Easy-to-use interface compared to Salesforce and Zendesk
- +Free tier available for small teams (Freshdesk, Freshsales)
- +3,800 of 4,500 employees based in India (Chennai, Bangalore, Hyderabad)
What needs improvement
- -Delaware incorporated, NASDAQ listed — legally a US company
- -Founder Girish Mathrubootham stepped down Dec 2025, new American CEO
- -~57% owned by foreign institutional investors
- -60-day cancellation notice required — restrictive billing practices
Common user complaints
- !Billing practices criticized — 60-day cancellation notice without renewal reminders
- !Customer support can be slow for non-enterprise plans
- !Email function has high bounce rates and image upload issues
Indian Alternative To
Freshworks is a powerful Indian alternative to these international apps:
Is Freshworks an alternative to Zendesk?
Yes, Freshworks by Freshworks Inc is an Indian alternative to Zendesk. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Zendesk →
Is Freshworks an alternative to Salesforce?
Yes, Freshworks by Freshworks Inc is an Indian alternative to Salesforce. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Salesforce →
Is Freshworks an alternative to HubSpot?
Yes, Freshworks by Freshworks Inc is an Indian alternative to HubSpot. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to HubSpot →
Is Freshworks an alternative to Intercom?
Yes, Freshworks by Freshworks Inc is an Indian alternative to Intercom. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Intercom →
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