by Zoho Corporation
Zoho CRM | Top-rated Sales CRM Software by Customers
Zoho CRM is a customer relationship management platform built by Zoho Corporation, headquartered in Chennai, India. Launched in 2005, it has grown into one of the most widely used CRMs globally, serving over 250,000 businesses across 180 countries. Zoho CRM is the flagship product of the Zoho ecosystem and competes directly with Salesforce, HubSpot, and Pipedrive โ at a fraction of the cost. The platform covers the full sales cycle: lead capture, contact management, deal tracking, pipeline visualization, workflow automation, and reporting. Its AI assistant Zia predicts deal outcomes, suggests best times to contact leads, and detects anomalies in sales patterns. Zoho CRM integrates natively with 55+ Zoho apps (Books, Desk, Campaigns, Projects) and supports 500+ third-party integrations via Zoho Marketplace. For Indian businesses, built-in GST compliance, WhatsApp integration, and IndiaMART lead sync are standout features. Pricing is a major differentiator: the Free plan supports up to 3 users, the Standard plan starts at Rs 800/user/month (billed annually), and the Professional plan at Rs 1,400/user/month. For teams using multiple Zoho products, Zoho One bundles everything at Rs 1,250/employee/month โ typically 60-70% cheaper than equivalent Salesforce setups. Data residency is available in Indian data centres via in.zoho.com. Zoho CRM is best suited for Indian SMBs, sales teams needing affordable automation, and businesses already in the Zoho ecosystem. The learning curve is steep โ initial setup and workflow configuration take time โ and the UI can feel cluttered compared to newer tools like Pipedrive. Large enterprises with complex customization needs may find Salesforce more flexible, but for most Indian businesses, Zoho CRM delivers enterprise-grade features at SMB pricing.
Information updated 7 months ago
Zoho Corporation
4.1/5 on G2 (2,800+ reviews) ยท Last verified 2026-04-25
Hand-picked videos to help you get started โ tutorials, demos, and reviews.
Full Zoho CRM Tutorial For Beginners: How To Use Zoho CRM (2026)
How to Set Up Zoho CRM: Step by Step Tutorial for Beginners (in Hindi)
Zoho CRM Tutorial For Beginners (2026) โ How To Use Zoho CRM For Sales & Real Estate
How to USE Zoho CRM for Beginners โ CRM For Everyone Training
Zoho CRM is a powerful Indian alternative to these international apps:
Yes, Zoho CRM by Zoho Corporation is an Indian alternative to Salesforce. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Salesforce โ
Yes, Zoho CRM by Zoho Corporation is an Indian alternative to HubSpot. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to HubSpot โ
Yes, Zoho CRM by Zoho Corporation is an Indian alternative to Pipedrive. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Pipedrive โ
Zoho Corporation
Zoho Analytics is an AI-powered self-service BI platform from Chennai-based Zoho Corporation, part of Zoho One. Connects to 500+ data sources, builds drag-and-drop dashboards across 50+ chart types, and answers natural-language questions via the Zia AI assistant. White-label embedded analytics. Integrates with Zoho CRM, Books, Projects, Desk. Indian data residency. Free for 2 users; paid plans from $24/month. Best for SMBs without a data team.
Zoho Corporation
Zoho Assist is a cloud remote support and unattended access platform from Chennai-based Zoho Corporation, part of Zoho One. Lets IT teams and MSPs troubleshoot Windows, Mac, Linux, iOS, and Android devices with file transfer, remote printing, multi-monitor navigation, session recording, and voice/video chat. Native integration with Zoho Desk, ServiceDesk Plus, and Zendesk. Free plan for 1 technician; Remote Support from $12/month. Best for Indian IT teams and MSPs.
Zoho Corporation
Zoho Backstage is a Chennai-built all-in-one event management platform for in-person, virtual, and hybrid events. Drag-and-drop multi-language website builder, visual agenda, tiered ticketing, sponsor portals, branded mobile app, plus live polls and Q&A. Free tier; subscriptions $199โ$499/month or pay-per-event from $299. Best for Indian conference and corporate-training organisers wanting Cvent-style features without the price.
Freshworks Inc
Freshworks is a customer engagement software suite founded in Chennai in 2010 by Girish Mathrubootham. Spans 10+ products โ Freshdesk (support), Freshsales (CRM), Freshservice (ITSM), Freshmarketer, Freshteam โ with the Freddy AI assistant powering ticket routing and suggested replies. Free tiers available; paid plans from ~$15/agent/month. NASDAQ-listed with $838M FY25 revenue and 3,800 of 4,500 employees in India. Best for SMBs avoiding Salesforce complexity.
LeadSquared
LeadSquared is a Bangalore-based AI sales execution CRM and marketing automation platform serving 2,000+ organizations. Built for high-velocity teams in education, healthcare, finance, and marketplaces. Captures leads from 25+ sources, auto-scores and distributes them, runs email/SMS/WhatsApp campaigns, and ships a field-sales mobile CRM with GPS and geo-fencing. Plans from $25/user/month โ best for sales teams of 50+ reps.
Zoho Corporation
Zoho Bookings is a Chennai-built AI-powered appointment scheduling platform. Branded self-serve booking pages, two-way Google/Outlook/Zoho Calendar sync, email and SMS reminders, buffer times, round-robin team assignment, and built-in payments via Razorpay, Stripe, and PayPal. Free for 1 staff; paid plans from $6/user/month โ 30โ50% cheaper than Calendly. Best for Indian consultants, clinics, salons, and small teams.
