Shiprocket
by Shiprocket
Shiprocket: Your All-in-One eCommerce Growth Partner
About This App
Shiprocket is India's leading e-commerce shipping and logistics aggregator, founded in 2017 and headquartered in Gurgaon. The platform connects online sellers with 42+ courier partners (Delhivery, Blue Dart, Ecom Express, DTDC, and more) through a single dashboard, enabling shipping to 29,000+ pincodes across India and 220+ countries globally. Trusted by over 3 lakh e-commerce brands, Shiprocket has become the default shipping backbone for Indian D2C sellers. The platform's standout feature is its AI-powered RADAR engine, which provides real-time pincode-level health scores to help sellers avoid high-risk delivery routes and reduce Return to Origin (RTO) rates before a label is even printed. Other key features include a Courier Recommendation Engine (CORE) that auto-selects the best courier per order, branded tracking pages, automated buyer notifications via WhatsApp/SMS/email, and early COD remittance for healthier cash flow. Integrations with Shopify, WooCommerce, Amazon, Flipkart, and 12+ marketplaces make onboarding seamless. Shiprocket offers flexible pricing plans with shipping rates starting as low as Rs 20/500g for some routes. Plans include Lite (for starters), Professional, and Enterprise tiers. The platform doesn't charge a monthly subscription fee for the base plan — you pay per shipment at negotiated rates that are typically 40-60% cheaper than direct courier contracts for small sellers. Best suited for D2C brands, Shopify sellers, and small-to-medium e-commerce businesses shipping within India. Large enterprises with 10,000+ daily orders may prefer direct courier contracts for better rates and SLAs. Users report that while the platform's tech is solid, customer support and weight dispute resolution remain significant pain points.
Information updated 6 months ago
App Details
Shiprocket
Honest Review
3/5 on Capterra (33 reviews) · Last verified 2026-04-25
What works well
- +42+ courier partners on one platform — widest coverage at 29,000+ pincodes in India
- +AI-powered RADAR engine reduces RTO rates with pincode-level risk scoring
- +No monthly subscription — pay only per shipment at discounted rates
- +Seamless integrations with Shopify, WooCommerce, Amazon, Flipkart, and 12+ platforms
- +Early COD remittance improves cash flow for small sellers
- +Branded tracking pages and automated buyer notifications via WhatsApp/SMS
What needs improvement
- -Customer support is consistently rated poorly — scripted responses and delayed resolutions
- -Weight discrepancy disputes are common and hard to win against Shiprocket's measurements
- -Unauthorized wallet deductions reported by multiple sellers
- -Pickup delays and missed SLAs depend heavily on the assigned courier partner
- -Cheapest courier isn't always reliable — sellers need to manually override CORE recommendations
Common user complaints
- !Money deducted from wallet without explanation — refund process takes weeks of follow-ups
- !Weight dispute system is biased toward Shiprocket — sellers lose most appeals even with photo evidence
- !Support tickets get auto-closed without resolution — no escalation path available
- !COD remittance timelines are sometimes delayed beyond the promised window
- !Some courier partners (especially budget ones) have high damage and loss rates
Learn Shiprocket on YouTube
Hand-picked videos to help you get started — tutorials, demos, and reviews.
Shiprocket Kaise Use Kare | How To Use Shiprocket In Hindi | Shiprocket Setup 2025
How to Integrate your eCommerce website on Shiprocket
Shiprocket: How to Ship Orders Easily (Complete Guide)
Shiprocket Review: Tier-2 & Tier-3 Ecommerce Backend Challenge (Explained)
Indian Alternative To
Shiprocket is a powerful Indian alternative to these international apps:
Is Shiprocket an alternative to ShipStation?
Yes, Shiprocket by Shiprocket is an Indian alternative to ShipStation. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to ShipStation →
Is Shiprocket an alternative to Easyship?
Yes, Shiprocket by Shiprocket is an Indian alternative to Easyship. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Easyship →
Is Shiprocket an alternative to Shippo?
Yes, Shiprocket by Shiprocket is an Indian alternative to Shippo. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Shippo →
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