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ยฉ 2026 Made with โค๏ธ in India

E-Commerce
Delhivery
Delhivery favicon

Delhivery

by Delhivery

Paid๐Ÿ‡ฎ๐Ÿ‡ณ63%e-commerceGurugram
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About This App

Delhivery is India's largest fully integrated logistics company, founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan and Kapil Bharati, and headquartered in Gurugram. Unlike shipping aggregators such as Shiprocket, which route orders across dozens of third-party courier partners from a single dashboard, Delhivery is the courier itself โ€” it owns and operates its own fleet, around 90 warehouses, 20+ automated sort centres and roughly 2,800 delivery centres reaching 18,800+ pincodes. It listed on the NSE and BSE in May 2022. Core services span express parcel delivery (B2C and B2B), part-truckload and full-truckload freight, warehousing and fulfilment, cross-border ocean and air freight, and a data/API layer for order management, RTO prediction and returns. Sellers reach Delhivery either directly through API and enterprise contracts, or indirectly โ€” it is also one of the courier partners plugged into aggregators like Shiprocket. Pricing is usage-based. There is no subscription and no free tier: you pay per shipment from the first one, at rates negotiated by volume, weight slab and zone. Small sellers with low volume often get better effective rates through an aggregator that pools volume across couriers than by going direct. Delhivery turned its first full-year net profit in FY25 โ€” โ‚น162 crore on revenue from operations of โ‚น8,932 crore โ€” after a decade of losses funded by SoftBank, Tiger Global and Carlyle, all of whom have since sold down substantially post-IPO. Delhivery suits high-volume D2C brands and enterprises that can negotiate direct rates and want first-party accountability for delivery SLAs. It is a poor fit for individual consumers, who rarely choose their own courier โ€” the merchant picks the carrier. That distinction matters when reading its reviews: the consumer tracking app rates around 4.0 on the Play Store across 432,000+ ratings, while complaint-driven platforms like Trustpilot sit near 1.1, and the two measure very different populations.

App Details

Company
Delhivery
Location
Gurugram
Category
e-commerce
Pricing
Paid
๐Ÿ‡ฎ๐Ÿ‡ณ
63%Mostly Swadeshi

Delhivery Limited

Honest Review

4/5 on Google Play Store, India locale (432,802 ratings, checked 17 September 2026) ยท Last verified 2026-09-17

What works well

  • +India's largest pincode reach among private couriers โ€” 18,800+ pincodes on its own network rather than sub-contracted last-mile partners
  • +Vertically integrated: owns ~90 warehouses, 20+ automated sort centres and its own fleet, so there are fewer handoff points than an aggregator reselling multiple couriers
  • +Turned its first full-year net profit in FY25 (โ‚น162 crore) after a decade of losses โ€” lower counterparty risk for sellers signing long contracts
  • +Full-stack B2B offering beyond parcels: PTL/FTL freight, warehousing and fulfilment, and cross-border ocean/air
  • +Tracking and notification experience is well regarded โ€” 4.0/5 across 432,000+ Play Store ratings, a far larger sample than any review site
  • +Migrated its data lake into an AWS India region in 2023, ahead of anticipated data-residency rules

What needs improvement

  • -Severe reputation gap on consumer review platforms: Trustpilot 1.1/5 across 1,941 reviews (98% one-star), MouthShut and PissedConsumer similar โ€” current as of September 2026, not legacy noise
  • -Well-documented pattern of shipments marked 'delivery attempted' or 'customer unreachable' with no call or visit actually made โ€” still appearing in 2026 reviews
  • -Customer support is widely described as bot-only: helpline disconnects, scripted chat replies, and no clear escalation path for either end-customers or sellers
  • -Seller-side pickup reliability issues โ€” pickups skipped or falsely marked 'shipper not available' despite the seller being present
  • -Lost-parcel tickets can sit in 'investigation in progress' for weeks and be closed without resolution
  • -No free tier and no published rate card โ€” pricing is negotiated, so low-volume sellers usually do better through an aggregator that pools volume

Common user complaints

  • !Shipment marked as 'delivery attempted / customer unreachable' but no call was ever made โ€” the single most repeated complaint across platforms
  • !Marked as delivered but the parcel never arrived, followed by weeks of 'investigation in progress' emails and no resolution
  • !No one came for pickup despite the seller being available all day, and the remark falsely recorded 'shipper not available' (Shopify app reviews)
  • !Support number doesn't connect and the chatbot only gives automated responses โ€” no way to reach a human for an urgent issue
  • !Delivery delayed by a month on a shipment travelling roughly 300 km, with no proactive communication

Learn Delhivery on YouTube

Hand-picked videos to help you get started โ€” tutorials, demos, and reviews.

Tutorial

How to Integrate Delhivery with Shopify | Delhivery Tutorial 2026

Product demo

Delhivery Courier Tracking Kaise Kare | Live Parcel Track in 1 Minute | Step by Step 2026

Indian Alternative To

Delhivery is a powerful Indian alternative to these international apps:

Is Delhivery an alternative to FedEx?

Yes, Delhivery by Delhivery is an Indian alternative to FedEx. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to FedEx โ†’

Is Delhivery an alternative to DHL?

Yes, Delhivery by Delhivery is an Indian alternative to DHL. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to DHL โ†’

Is Delhivery an alternative to UPS?

Yes, Delhivery by Delhivery is an Indian alternative to UPS. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to UPS โ†’

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