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Dukaan is a no-code e-commerce platform built in Bangalore, India, designed to help small businesses and local sellers launch online stores in minutes without any technical skills. Born during the 2020 lockdowns when millions of Indian small businesses needed to go digital overnight, Dukaan became one of the fastest-growing Indian e-commerce SaaS platforms — positioning itself as the affordable, India-first alternative to Shopify. The Google Play install badge for the app, checked directly on 19 August 2026, shows 5M+ downloads under package com.dukaan.app, published by Growthpond Technology Private Limited (Bengaluru). The platform is mobile-first by design: sellers can set up a complete online store from their phone — add products, manage inventory, accept payments via UPI, Razorpay, or Stripe, share the store link on WhatsApp, and start selling. Key features include custom domain support, SEO tools, discount coupons, abandoned cart recovery, order tracking, and built-in delivery partner integrations. Dukaan's free plan has no monthly cost, and paid plans (Starter, Growth, Infinity) unlock more staff accounts, warehouses, themes, and store features — but pricing here should be checked live on mydukaan.io/pricing, since the plan prices shown by third-party trackers (SoftwareSuggest lists roughly Rs 1,499/month for Starter up to Rs 14,490/month for Infinity, checked August 2026) could not be independently re-verified against Dukaan's own JS-rendered pricing page on this pass. What is confirmed directly from Dukaan's own live pricing page is that a per-order service fee applies on top of payment gateway charges — the page carries its own FAQ entry "Is there a transaction fee with the paid plans?" — and Dukaan's help center documents a fee structure that scales down as you move to higher plans, each additionally subject to standard payment gateway charges. Which specific tier carries the lowest fee could not be confirmed: checked on 9 September 2026, mydukaan.io/pricing renders its plan prices and fee percentages in JavaScript, so no figure is readable from the page source. Check the live page before relying on a number. This means the platform is not commission-free the way a flat SaaS subscription would be. Dukaan is best suited for solopreneurs, local shop owners, food businesses, boutique clothing sellers, and hyperlocal service providers who need a quick, affordable online presence. It works well for WhatsApp-driven commerce common in India. However, larger businesses needing advanced inventory management, multi-warehouse support, or extensive third-party app integrations will find Shopify more capable. Customer support has been a recurring complaint — response times can be slow, and some users report difficulty getting issues resolved.
Information updated 1 years ago
Dukaan
3.9/5 on Google Play Store JSON-LD aggregateRating 3.91797 (displays as 3.9) from 77,511 ratings, 5M+ downloads, package com.dukaan.app, publisher Growthpond Technology Private Limited — checked 19 Aug 2026. · Last verified 2026-09-09
Dukaan has a free plan with no monthly cost, but it is not commission-free once you're selling. Dukaan's own live pricing page (mydukaan.io/pricing) carries an official FAQ entry titled "Is there a transaction fee with the paid plans?", and Dukaan's help center documents a per-order service fee that applies across plans — highest on the Free plan and progressively lower on paid tiers like Growth — charged in addition to the standard payment gateway fee (Razorpay, UPI, etc.). So the honest framing is: no separate subscription is required to start selling, but a percentage of each order goes to Dukaan on top of gateway charges unless you're on a higher-tier plan that reduces it.
Dukaan runs a tiered structure — Free, Starter, Growth, and Infinity — with paid tiers unlocking more staff accounts, warehouses, themes, and store features. Because Dukaan's pricing page loads its numbers via JavaScript, we could not re-render the exact live rupee figures on this check; third-party pricing tracker SoftwareSuggest (checked August 2026) lists Starter at roughly Rs 1,499/month rising to about Rs 14,490/month for the Infinity plan. Treat these as reported-by figures rather than Dukaan's own confirmed numbers, and check mydukaan.io/pricing directly before committing to a plan.
Dukaan is built and operated by Growthpond Technology Private Limited, a Bengaluru-based company headquartered at HSR Layout — this is confirmed directly on Dukaan's own Google Play Store listing under "About the developer," and matches its registered CIN (U72900MH2019PTC326468, incorporated in Maharashtra in 2019). "Dukaan" is the product brand name; Growthpond Technology is the legal entity behind it.
Google Play's own install badge for Dukaan (package com.dukaan.app), checked directly on 19 August 2026, shows 5M+ downloads and an aggregate rating of 3.9 from 77,511 ratings. This is a smaller footprint than giants like Amazon or Flipkart, reflecting Dukaan's focus on small and solopreneur sellers rather than end consumers.
Dukaan is a real, India-incorporated company (Growthpond Technology Pvt Ltd) with a multi-year track record and a live Google Play listing with tens of thousands of reviews, which is a reasonable baseline trust signal. That said, prospective sellers should weigh the recurring user complaints about slow customer support and reports of payout delays (see user complaints below) before relying on it as a sole sales channel — these are real, repeated complaints in reviews, not isolated incidents.
Dukaan's pitch is being the mobile-first, India-focused alternative to Shopify — built for sellers who want to set up and run a store from a phone, with native UPI and Razorpay support and WhatsApp-based sharing baked in. Shopify has a far larger app marketplace, more advanced multi-warehouse and inventory tooling, and more design flexibility, which makes it the better fit for larger or fast-scaling businesses. For a solopreneur or small local seller who just needs a working online store quickly, Dukaan's simpler mobile-first setup is the more direct comparison point, though as noted above it isn't commission-free the way a flat subscription plan would be.
Dukaan is built around Indian payment rails (UPI, Razorpay) and Indian delivery/logistics integrations, so its core strengths are specifically aimed at the Indian seller and Indian buyer experience. It also supports Stripe as a gateway option, which suggests some capacity for international payment acceptance, but we did not find a clear statement from Dukaan describing full support for non-Indian sellers or cross-border logistics, so treat international usability as unconfirmed rather than a core supported use case.
Hand-picked videos to help you get started — tutorials, demos, and reviews.
How to Start an Online Store (Step by Step Tutorial) | Dukaan
How to Start Your own Online Store | अपना Online Store कैसे शुरू करें (Hindi)#Ecommerce
how to business online at home - dukan ko online kaise kare | dukan app use kaise kare | Dukaan App
How to start your online business at home | Dukaan App
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