by Exotel Techcom
Transform Customer Experience and Engagement with AI | Exotel
Exotel is a cloud telephony and customer communication platform built by Exotel Techcom out of Bangalore, India. Founded in 2011, the platform powers over 70 million daily conversations for 7,000+ businesses across India, Southeast Asia, and the Middle East. Major customers include Ola, Swiggy, Flipkart, HDFC Bank, and GoJek — making it one of India's most widely deployed CPaaS (Communication Platform as a Service) solutions and a direct alternative to Twilio for the Indian market. Core features include click-to-call widgets, programmable voice APIs, SMS and WhatsApp messaging APIs, multi-level IVR call routing, call recording and analytics, number masking for privacy (used heavily by ride-hailing and delivery apps), WebRTC-based in-app calling, and an agent dashboard with real-time monitoring. Exotel also offers AI-powered voice agents, sentiment analysis, and omnichannel support to manage voice, SMS, email, and social media from a unified interface. CRM integrations with Salesforce, Zoho, Freshdesk, and HubSpot are available out of the box. Pricing follows a credit-based system where 1 credit = Rs 1. The starter plan begins at Rs 9,999 for 5 months with 3 agents, and additional agents cost Rs 199/month each. For startups, Exotel offers subsidized tiers: Tier 1 startups get 12,000 credits with 9-month validity, while Tier 2-3 startups get 6,000 credits with 6-month validity. All plans include a 7-day free trial. Compared to Twilio's per-minute pricing model (which can escalate quickly for Indian local calls), Exotel's credit system and bundled plans are significantly more predictable for Indian businesses. Best suited for Indian startups, D2C brands, BFSI companies, and enterprises that need reliable cloud telephony with local number support and compliance with Indian telecom regulations (TRAI). The platform is not viable for international calling — businesses with global customer bases should consider Twilio or Plivo. The admin UI feels dated compared to newer competitors, but the API reliability and call quality are consistently praised.
Information updated 1 years ago
Exotel Techcom
4.3/5 on Capterra (69 reviews) · Last verified 2026-04-25
Hand-picked videos to help you get started — tutorials, demos, and reviews.
How to Set up a VoIP Phone System for Your Business | Getting Started With Exotel
Cloud Communication - A Remote-Ready, Reliable, Flexible & Scalable Solution | Exotel
Title - How to Set up IVR for Your Business? | Find out How to Build an IVR Call Flow Using Exotel
Exotel is a powerful Indian alternative to these international apps:
Yes, Exotel by Exotel Techcom is an Indian alternative to Twilio. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Twilio →
Yes, Exotel by Exotel Techcom is an Indian alternative to Plivo. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Plivo →
Yes, Exotel by Exotel Techcom is an Indian alternative to Vonage. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Vonage →
MSG91
MSG91 is an Indore-based cloud communication platform by Walkover processing 2.5B+ monthly API calls for 30,000+ customers including Razorpay, PolicyBazaar, MakeMyTrip, and 1MG. SMS, email, WhatsApp, voice, and OTP APIs with built-in DLT compliance, plus Hello support chat, Campaign, Segmento, ShortURL, and KnowledgeBase tools. Pay-as-you-go from Rs 0.25/SMS, no monthly commitments. Twilio alternative.
Zoho Corporation
Arattai — the free Indian WhatsApp alternative built by Zoho in Chennai, with 10M+ installs on Google Play (verified) after a viral surge from its September 2025 relaunch. Made-in-India messaging app: text, voice notes, voice and video calls, photo and document sharing, Stories, group chats, and 1-tap WhatsApp chat migration. Ad-free, no tracking, no in-app purchases, data stored on Indian servers. Privacy-first WhatsApp and Telegram alternative for India.
Bobble AI
Bobble AI is an Indian AI-powered mobile keyboard from Gurugram, used by 100M+ Android and iOS users. Type in 120+ languages with Hindi, Tamil, Bengali, Marathi and other Indic transliteration, swipe and voice input. Send personalised bobblehead stickers built from your selfies, plus GIFs, memes and festival themes. AI Summary, AI Reply and AI Translate sit inside the keyboard. 100% free, no premium tier.
Chatwoot Inc.
Chatwoot is an Indian-founded open-source customer engagement platform with 22,000+ GitHub stars — unified inbox for live chat, email, WhatsApp, Instagram, Facebook, and Telegram. Built-in Captain AI agent, automated workflows, internal notes, and CSAT surveys. Self-host free under MIT License or cloud plans from $19/agent/month. Privacy-first Intercom and Zendesk alternative.
Daakia Private Limited
Daakia is a Kolkata-registered video conferencing and messaging platform with AI live translation built in, so participants can read captions and chat in their own language. The free Bronze plan allows 100 participants for 45 minutes; paid plans run Rs 799 to Rs 1,699 a month and add recording, whiteboard, webinars and live streaming. 100K+ Play installs, 4.5 from 483 ratings.
Haptik (Jio)
Haptik (Jio) is a Mumbai-based enterprise conversational AI platform — build AI chatbots and voice agents across WhatsApp, web, and apps with 100+ language support. Includes Contakt enterprise CX suite, Interakt SMB WhatsApp CRM, no-code bot builder, and multi-LLM support. Reports up to 80% auto-resolution. SMB plans from Rs 10,000 with Rs 3-5 per conversation. Drift and Intercom alternative.
