BookMyShow
by Bigtree Entertainment
About This App
BookMyShow is India's largest online entertainment ticketing platform, built by Bigtree Entertainment Pvt. Ltd. out of Mumbai. Founded in 1999 by Ashish Hemrajani, Parikshit Dar, and Rajesh Balpande, it launched its consumer-facing website in 2007 and has grown to serve over 30 million customers across 650+ cities and towns in India and 5 countries. It recorded total income of Rs 1,869 Crore and a net profit of Rs 192 Crore for FY2025. BookMyShow covers the full entertainment spectrum: movie tickets across thousands of cinemas (PVR INOX, Cinepolis, single screens), live concerts and music festivals, comedy shows, theatre and plays, sports events, and experiences like adventure parks and exhibitions. The platform offers seat selection with cinema hall maps, exclusive pre-sale access for major events, and integrated food ordering at partner cinemas. BookMyShow Live, its events vertical, has become a major live entertainment promoter in India, hosting international artists and homegrown festivals. The app is free to download and use โ BookMyShow earns through convenience fees on tickets (typically Rs 30-50 per movie ticket, higher for premium events) and commissions from event organisers. There's no subscription model, though the company has partnered with credit cards (like RBL BookMyShow credit card) for ongoing discounts. Compared to Ticketmaster's service fees (often 20-30% of ticket price), BookMyShow's convenience fees are generally lower. BookMyShow is the default choice for entertainment ticketing in India โ there's no real competitor at its scale for movies and live events. It's best suited for anyone booking entertainment in India. However, its customer service and refund policies are a major pain point: Trustpilot rates it 1.4/5, with widespread complaints about denied refunds, unresponsive support, and event changes without notification. The app itself works well; the post-purchase experience is where it struggles.
App Details
Bigtree Entertainment (BookMyShow)
Honest Review
4.6/5 on Google Play Store (37.5L reviews) ยท Last verified 2026-04-25
What works well
- +India's dominant entertainment ticketing platform โ covers 650+ cities with no real competitor at this scale
- +Comprehensive coverage: movies, concerts, comedy, theatre, sports, and experiences in one app
- +Seat selection with visual cinema hall maps and real-time availability
- +Exclusive pre-sale access for major concerts and events
- +Integrated food ordering at partner cinemas โ order snacks while booking tickets
- +Convenience fees are generally lower than Ticketmaster's service charges
What needs improvement
- -Customer service is widely rated as terrible โ Trustpilot score of 1.4/5
- -Refund and cancellation policies are extremely rigid โ near-impossible to get refunds for cancelled/changed events
- -Convenience fees add up, especially for premium events and concerts
- -No real competition means little incentive to improve customer experience
- -App frequently shows discount offers that don't actually work at checkout
Common user complaints
- !Refund requests denied even when events are cancelled or venues changed by the organiser
- !Customer support is unreachable โ calls put on hold for 30-60 minutes, emails go unanswered
- !Promotional offers and discounts shown on the app disappear at the payment screen
- !Event dates changed without notification โ users find out only when they show up
- !Dynamic pricing on popular events โ ticket prices spike dramatically during high demand
Learn BookMyShow on YouTube
Hand-picked videos to help you get started โ tutorials, demos, and reviews.
How to Book Movie Tickets Online in BookMyShow โ Step by Step
How to Use BookMyShow App 2026 โ Book Movie Tickets from App
What Is BookMyShow? How to Use? Explained in Hindi
How to Book Movie Tickets from BookMyShow โ Online Step by Step
Indian Alternative To
BookMyShow is a powerful Indian alternative to these international apps:
Is BookMyShow an alternative to Fandango?
Yes, BookMyShow by Bigtree Entertainment is an Indian alternative to Fandango. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Fandango โ
Is BookMyShow an alternative to Ticketmaster?
Yes, BookMyShow by Bigtree Entertainment is an Indian alternative to Ticketmaster. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Ticketmaster โ
Is BookMyShow an alternative to Atom Tickets?
Yes, BookMyShow by Bigtree Entertainment is an Indian alternative to Atom Tickets. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Atom Tickets โ
Is BookMyShow an alternative to Eventbrite?
Yes, BookMyShow by Bigtree Entertainment is an Indian alternative to Eventbrite. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Eventbrite โ
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