by Whatfix Inc
Whatfix - Digital Adoption Platform and Analytics
Whatfix is a digital adoption platform (DAP) founded in 2014 and headquartered in Bangalore, India. It helps enterprises drive software adoption by overlaying interactive walkthroughs, tooltips, task lists, and self-help widgets directly inside any web or desktop application โ no code changes to the underlying software needed. Used by Fortune 500 companies for employee onboarding, change management, and reducing IT support tickets. The platform works by injecting a lightweight JavaScript layer on top of existing enterprise apps (Salesforce, SAP, Workday, ServiceNow, etc.) that guides users step-by-step through processes. Whatfix's analytics dashboard tracks user behaviour โ where they drop off, what features they ignore, how long tasks take โ giving L&D teams and product owners data to improve training and UX. The self-help widget acts as an in-app knowledge base that surfaces contextual help without users leaving their workflow. Pricing is enterprise-only with no published rates. Based on vendor data, average annual contracts are around $32K, though large enterprise deployments can exceed $100K+. Pricing depends on user count, number of applications, and whether the use case is employee-facing or customer-facing. There is no free plan or self-serve option โ the sales process is consultative. Whatfix was recognised in the 2025 Deloitte Technology Fast 500, ranked #1 DAP on G2 for five consecutive years, and is a Gartner Peer Insights Customers' Choice. Whatfix is best suited for mid-to-large enterprises rolling out complex software (ERP, CRM, HRIS) that need to reduce training costs and support tickets. Smaller companies or teams looking for simple product tours may find it overkill โ tools like Appcues or UserGuiding offer lighter, more affordable alternatives.
Information updated 7 months ago
Whatfix Inc
4.6/5 on G2 (400+ reviews) ยท Last verified 2026-04-25
Hand-picked videos to help you get started โ tutorials, demos, and reviews.
Whatfix Flow - Creating Interactive Walkthroughs
Whatfix DAP Tutorial | Digital Adoption Software Demo
Whatfix - User Onboarding Walkthrough
Why Whatfix?
Whatfix is a powerful Indian alternative to these international apps:
Yes, Whatfix by Whatfix Inc is an Indian alternative to WalkMe. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to WalkMe โ
Yes, Whatfix by Whatfix Inc is an Indian alternative to Pendo. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Pendo โ
Yes, Whatfix by Whatfix Inc is an Indian alternative to Appcues. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Appcues โ
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