by Userback
Userback: Your #1 User Feedback Software
Userback is a user feedback and bug tracking platform founded in 2016 in Brisbane, Australia by Jonathan Tobin (CEO) and Lee Le (CTO). It's used by over 20,000 software teams to collect, manage, and resolve visual feedback directly from users and stakeholders. The platform is backed by Craft Ventures and has raised $2M in funding, reaching $1.3M ARR by 2024. The core value proposition is visual context โ users can submit annotated screenshots, screen recordings, and comments directly within your web application without leaving the page. Bug reports automatically capture console logs, browser details, events, and technical metadata, cutting the back-and-forth between QA and development. Session replays visualise real user behavior, and customisable in-app surveys (NPS, CSAT, CES) measure user sentiment. A feature portal lets teams crowdsource and prioritise product ideas. Pricing starts with a free plan for basic feedback. The Starter plan is $7/seat/month (annual) or $9 monthly, Business is $15/seat/month (annual) with session replays, and Enterprise is $23/seat/month (annual) with priority support. All plans support unlimited feedback collection. Compared to UserTesting ($49+/month) and Maze ($99+/month), Userback is significantly more affordable for teams that primarily need visual feedback collection rather than full user research. Best suited for SaaS product teams, web agencies managing client feedback, and development teams wanting structured bug reports with visual context. The per-seat pricing can add up for larger teams, and mobile app support is limited โ it's primarily a web feedback tool. Teams needing full user research (interviews, prototype testing) should look at dedicated tools like Maze or UserTesting instead.
Information updated 7 months ago
Userback Pty Ltd
4.8/5 on Capterra (71 reviews) ยท Last verified 2026-04-25
Hand-picked videos to help you get started โ tutorials, demos, and reviews.
Collect Feedback with Video Screen Recording
Userback Portal Tutorial
Userback 5 Minute Demo 2025
4 Powerful New Userback Features | Automate Feedback, Sync with Jira & Stay on Track
Userback is a powerful Indian alternative to these international apps:
Yes, Userback by Userback is an Indian alternative to UserTesting. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to UserTesting โ
Yes, Userback by Userback is an Indian alternative to Maze. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Maze โ
Yes, Userback by Userback is an Indian alternative to Lookback. It offers similar functionality while being developed and maintained in India.Explore other Indian alternatives to Lookback โ
CleverTap
CleverTap is an all-in-one customer engagement and retention platform from Mumbai, founded in 2013. It unifies real-time analytics, AI-powered segmentation, journey orchestration, and omnichannel messaging (push, in-app, email, SMS, WhatsApp) in a single dashboard. Processes 100B+ events monthly for HDFC Bank, Swiggy, PhonePe, and Groww. Best for mobile-first product and growth teams. Gartner Magic Quadrant Leader for Personalization Engines.
Darwinbox
Darwinbox is a Hyderabad-built enterprise HRMS founded in 2015, serving 2 million+ employees at 700+ enterprises including Mahindra, Tata AIA, Adani, and Sembcorp. Covers the full hire-to-retire lifecycle โ recruitment, onboarding, payroll, attendance, performance, learning, and HR analytics โ in 45+ languages with a mobile-first design and no-code workflow configuration. Best for mid-market and enterprise companies in India, SE Asia, and the Middle East.
Frappe Technologies
ERPNext is a 100% open-source ERP by Mumbai-based Frappe Technologies, active since 2008 and used in 150+ countries. Covers accounting, inventory, manufacturing, HR & payroll, CRM, projects, and asset tracking with built-in GST, e-invoicing, TDS, PF, and ESI compliance. Self-host free under no per-user licensing or use Frappe Cloud from ~$10/site/month. Customisable via the low-code Frappe Framework. Best for Indian SMBs replacing SAP or Oracle.
eSign Genie (Foxit Software)
eSign Genie (now Foxit eSign) is an electronic signature platform co-founded in 2014 by Indian entrepreneurs Mahender Bist and Anita Sharma, with core development out of India. Offers reusable templates, bulk signing, in-person mode, audit trails with Certificates of Completion, REST APIs, MFA, and HIPAA-compliant 256-bit encryption. Supports signing in 11 languages. Plans from $8/sender/month โ best for SMBs and legal teams seeking affordable e-signatures.
Freshworks Inc
Freshworks is a customer engagement software suite founded in Chennai in 2010 by Girish Mathrubootham. Spans 10+ products โ Freshdesk (support), Freshsales (CRM), Freshservice (ITSM), Freshmarketer, Freshteam โ with the Freddy AI assistant powering ticket routing and suggested replies. Free tiers available; paid plans from ~$15/agent/month. NASDAQ-listed with $838M FY25 revenue and 3,800 of 4,500 employees in India. Best for SMBs avoiding Salesforce complexity.
Ginger Software
Ginger Software is an AI-powered writing assistant founded in 2008 with development operations in India (HQ Israel/US). Goes beyond basic spell-check with sentence-level context analysis, a rephraser, translation in 40+ languages including Hindi, and a personal trainer that learns from recurring mistakes. Available as Chrome extension, desktop, web editor, and iOS/Android. Free tier; premium from $13.99/month. Best for non-native English writers and students.
