by UrbanPiper
UrbanPiper: POS Integrations To Manage Online Orders
UrbanPiper is a restaurant technology platform built in Bengaluru, India, founded in 2015. It solves the biggest operational pain point for multi-platform restaurants: managing orders from Swiggy, Zomato, UberEats, Talabat, and other delivery aggregators through a single unified dashboard integrated with the restaurant's existing POS system. With 27,000+ restaurant locations worldwide and clients including McDonald's, KFC, Pizza Hut, Subway, Taco Bell, and Rebel Foods, UrbanPiper is the market leader in India's restaurant middleware space. The platform offers three core products: Hub (order aggregation from all delivery platforms into one POS), Prime (cloud-based restaurant POS with billing, inventory, and table management), and a menu management system that lets restaurants update menus across all platforms simultaneously. Features include centralized order tracking, real-time stock level sync, sales analytics, and automated item availability toggling โ so if a dish runs out, it's instantly marked unavailable on Swiggy, Zomato, and all other connected platforms. UrbanPiper raised $32.3M in total funding and made history as the first startup to be funded by both Swiggy and Zomato โ competitors who both recognized UrbanPiper as essential restaurant infrastructure. Revenue reached Rs 53.1 crore (FY2025) with 213 employees. Pricing is not publicly listed โ it's custom-quoted based on restaurant size, number of outlets, and features needed, typical of B2B SaaS in the restaurant space. UrbanPiper is best suited for restaurant chains and cloud kitchens operating across multiple delivery platforms who need to eliminate order misses and manual menu updates. Single-outlet restaurants may find the platform overkill and expensive. The most common complaints are around customer support โ response times of 10-15 days for unresolved issues, no single point of contact for escalation, and slow root cause analysis for technical failures. Not all features available on Swiggy/Zomato dashboards are replicated in UrbanPiper's interface.
Information updated 7 months ago
UrbanPiper Technology Pvt Ltd
4.5/5 on G2 (58 reviews) ยท Last verified 2026-04-16
Hand-picked videos to help you get started โ tutorials, demos, and reviews.
Captain App For Restaurants โ Skyrocket Your Staff Efficiency with Prime POS
UrbanPiper Demo โ Restaurant Software Newbie Tutorial
Best POS Software for Restaurants In India โ Touch Enabled urbanPOS
How Chili's Uses UrbanPiper to Reduce Multiple Vendors
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